Privacy Policy
This Privacy Policy applies to: resilientstrength.net
Last update: November 25, 2020
The respect of your privacy is of the utmost importance for Kyle Frey, who is responsible for this website.
This Privacy Policy aims to lay out :
the way your personal information is collected and processed. "Personal information" means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address. "Personal information" is a synonym for "personal data" within the meaning of the Regulation 2016/679 of the European Union (General Data Protection Regulation);
your rights regarding your personal information;
who is responsible for the processing of the collected and processed information;
to whom the information is transmitted;
if applicable, the website's policy regarding cookies.
This Privacy Policy complements the Terms and Conditions that you may find at the following address:
resilientstrength.net/terms
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
Last Name
First name
Mailing address
Postal code
Email address
Phone and/or fax number
Credit card number
Gender
Date of birth/age
Medical information
Occupation
Physical characteristics
Health history
The personal information we collect is collected through the collection methods described in the following section.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through the following methods:
Website registration form
Order form
Survey form
Contest
Contact form
Email correspondence
Pre-participation questionnaire
We use the collected data for the following purposes:
Order tracking
Special offers
Statistics
Contact
Managing the website
To provide the highest quality service
To comply with any applicable laws and regulations
3. INTERACTIVITY
Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods:
Forum
Comments
Correspondence
Information for promotional offers
Purchases
We use the personal information thus collected for the following purposes:
Statistics
Contact
Website management
Product and/or service delivery
Customer service
4. COOKIES AND LOG FILES
We collect information through log files and cookies. These allow us to process statistics and information on traffic on the Website, to ease navigation and improve your experience for your comfort.
Under the General Data Protection Regulation (European Regulation 2016/679), the use of cookies and log files that involves personal information saving and analysis requires your consent.
Your consent is considered to be valid for a maximum period of thirteen (13) months. At the end of that period, we will ask again for your consent to save cookies and log files on your hard disk.
a) Cookies used by the Website
The cookie files used on the Website are the following:
IP address
Operating system
Pages visited and queries
Day and time of connection
The use of such files allows us to achieve the following purposes:
Improvement of the service and personalized welcome
Personalized consumption profiles
Order tracking
Statistical surveys
Promotional purposes
Managing the website
b) Objection to the use of cookies and log files by the Website
You have the right to object to the recording of these cookies and log files by configuring your web browser.
Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation may not be considered of our making.
5. SHARING PERSONAL INFORMATION
We are committed to not selling to third parties or otherwise commercialize the personal information we collect. However, we may share this information with third parties for the following reasons:
Consumption profils
Order fulfillment
Partnership
Advertising
Product and/or service delivery
6. STORAGE PERIOD OF PERSONAL INFORMATION
The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: 10 years.
7. HOSTING OF PERSONAL INFORMATION
Our website is hosted by: Wix.com, Inc.
The host may be contacted at the following link:
https://support.wix.com/en/article/contacting-wix-customer-care-for-support
Personal information we collect and process is transferred to the following countries: USA.
The transfer of personal information outside of the European Union is justified by the following reasons:
The personal information is hosted in Canada because that is where Resilient Strength is located. Our Webiste host is located in the USA.
8. CONTROLLER
a) Controller
The "Controller" is: Kyle Frey. The Controller may be contacted as follows:
By email: kylefrey@resilientstrength.net
The Controller is in charge of determining the purposes for which personal information is processed and the means at the service of such processing.
b) Obligations of the Controller
The Controller is committed to protecting the personal information collected, not to transmit it to third parties without informing you, and to respect the purposes for which personal information was collected.
In the event that the integrity, confidentiality or security of your personal information is compromised, the Controller is committed to notify you.
9. RIGHT OF OBJECTION AND OF WITHDRAWAL
You have the right to object to the processing of your personal information by the Website ("right to object"). You also have the right to request that your personal information does not appear, for example, on a mailing list ("right to withdraw").
If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:
The user must submit a request to the Controller at the email address indicated above.
10. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL
You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:
The user must submit a request to the Controller at the email address indicated above.
If you have a personal account, you may request its removal by following the procedure described hereinafter:
The user must submit a request to the Controller at the email address indicated above.
11. GENERAL PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA UNDER EUROPEAN REGULATION 2016/679
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal data comply with the following principles:
Lawfulness, fairness and transparency: your personal data may only be collected and processed with your consent. Every time your personal data is collected, you will be informed that your personal data is collected and for which reasons your personal data is collected;
Limits purposes: the data is collected and processed for one or more purposes set out in this Privacy Policy;
Data minimization: only personal data necessary for the purpose to which it is necessary is collected;
Storage limited in time: personal data is stored for a limited time, of which you are notified;
Integrity and confidentiality of collected and processed personal data: the Controller is committed to guarantee the integrity and confidentiality of the collected personal data.
In order to be lawful and to comply with Article 6 or European Regulation 2016/679, collection and processing will only occur if one of the following applies:
You have given your express consent;
Processing is necessary for the performance of a contract;
Processing is necessary for compliance with a legal obligation;
Processing is necessary in order to protect your vital interests or those of another physical person;
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
Processing is necessary for the purposes of the legitimate interests pursued by the Controller or a third party.
12. DATA PROTECTION OFFICER PURSUANT TO EUROPEAN REGULATION 2016/679
The following person has been appointed as the Data Protection Officer (also referred to as DPO): Kyle Frey.
The purpose of the Data Protection Officer is to ensure the successful implementation of the applicable European legislative provisions relating to the collection and processing of personal data.
The Data Protection Officer may be reached as follows:
By email: kylefrey@resilientstrength.net
13. ADDITIONAL RIGHTS PURSUANT TO EUROPEAN REGULATION 2016/679
In accordance with European regulation relating to the processing of personal data, you also have the rights listed below.
In order for the Controller to grant your request, you must provide your first and last name, your email address, and if relevant, your personal account or membership number.
The Controller must answer your request within a period of thirty (30) days.
a) Right to portability of personal data
You have the right to request the portability of your personal data held by the Website to another site by following the procedure described below:
The user must submit a request to the Controller at the email address indicated above.
b) Right of not being the object of a decision based only on automated processing
In accordance with the provisions of the European Regulation 2016/679, you have the right of not being the subject of decision based solely on automated processing if the decision produces legal affecting concerning you or significantly affects you.
c) Right to submit a complaint to the competent authority
In the event that the Controller does not answer your request, you wish to challenge his or her decision or you believe one of your rights has been infringed upon, you have the right to submit a complaint to the competent authority.
14. SECURITY
Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.
To ensure the security of your personal information, we use the following methods:
SSL (Security Sockets Layer) Protocol
SET (Secure Electronic Transaction) Protocol
Access management - person authorized
Network surveillance software
Username/password
Firewalls
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure a complete security and transmitting personal information on the Internet always entail a part of risk.
15. PERSONAL DATA OF MINORS UNDER EUROPEAN REGULATION 2016/679
In accordance with the provisions of Article 8 of Regulation 2016/679, only minors over 15 years of age may consent to the processing of their personal data.
If you are a minor under the age of 15, the consent of a legal representative is required in order for your personal data to be collected and processed.
We reserve the right to verify by any means that you are over 15 years of age or that you have obtained the consent of a legal representative before using our Website.
16. LINKS TO EXTERNAL SITES
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
17. PERSONAL HEALTH INFORMATION PRICAVY POLICY
What is personal health information
Personal health information (PHI) is information provided to resilient strength which includes but is not limited to health history, health status, mental health, any current or past conditions, family health history, etc.
Use of Personal Health Information
Personal Health Information is collected and used with the main intent of providing the best service possible. It is used to develop Athletic Therapy treatments and programs, as well as Strength and Conditioning workouts and programs that are specific to the individual and take into account all information pertaining to health that is necessary. We only collect the information that is deemed necessary for the product or service being delivered.
Protection of personal health information
We understand the importance of protecting your personal health information. Paper information is kept under supervision or locked in a secure area. Electronic hardware is either under supervision or kept locked in a secure area. We use password for computers and computer programs that are updated regularly. Only with your written consent is your personal health information ever provided to others.
Retention and Destruction
We retain copies of your PHI information collected for ten years. Paper information is shredded and electronic information deleted and eventually hardware destroyed when it comes to disposing of or destroying PHI.
Your Rights
At any time you may access, correct, or withdraw your consent for any of the uses r disclosures laid out throughout this policy.
18. CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy may be viewed at all times at the following address:
resilientstrength.net/privacy
We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.
You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.
19. ACCEPTANCE OF OUR PRIVACY POLICY
By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.
20. APPLICABLE LAW
We are committed to respect the legislative provisions as specified in:
Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1 ; and/or
General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 for the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
This entire policy including the “Privacy Policy” and “Personal Health Information Policy” is made under the Personal Information Protection and Electronic Documents Act. That is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.
For more general inquiries, the information and Privacy Commissioner of Canada oversees the administration of the privacy disputes. The information and Privacy Commissioner can be reached at:
112 Kent Street | Ottawa, Ontario | K1A 1H3
Phone (613) 995-8210 | Toll-free 1-800-282-1376 | Fax (613) 947-6850 | TTY (613) 992-9190